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HANA CASTLE STORE
About Hana Castle store
We are fanatic lover of Secret Honey's Disney costume from Hong Kong and have been selling them and Disney princess products since 2015.
Our story started from eBay back then. This online store you are looking at now was born in Sep 2016!
The products we are selling are either brand new in tagged/ untagged. The condition is mentioned in the product page. Please kindly check carefully before your purchase.
Wanna make a customized costume? Please go to Dreamy Collection now! We will make your dream come true with our professional team.
Please understand our custom-made items are not allowed to return or refund.
Little Tips for order enquiry
Please keep an eye out for an email from our website that will provide the tracking number, and be prepared to check the local postal service for delivery updates during that time. Additionally, our WhatsApp number is available for addressing order-related issues during business hours.
Whispers of Your Order: Essential Details for Inquiries
Once we receive your message, we will get back to you during working hours. Please provide the order number (5 digits) or,
if you don't have the order number, please provide your name.
Please also state your issue, and we will do our best to assist you under our Terms and Conditions.
Timeless Elegance: Classic Dresses That Endure
With our dreamy collection, you can indulge in the enchanting world of classic characters while adorning yourself in exquisite gowns. Each piece is a labor of love, crafted with care and attention. From the initial sketches to the selection of luxurious materials, and finally tailored to your unique measurements, every item is a one-of-a-kind treasure.
Creating such beauty takes time, typically ranging from 10 to 30 days. If your heart desires a swift completion and delivery of your order, please don’t hesitate to reach out to us. Let us help make your dreams come true!
Whispers of Elegance: The Rarity of Secret Honey Dresses
As the enchanting Secret Honey dresses become increasingly rare, we want to share the magic of these exquisite pieces with you. We just resell Secret Honey dresses, and once they're sold out, they may never return. So, we encourage you to seize the opportunity to purchase while these treasures are still available.
Please note that the sizing for Secret Honey is fixed, tailored for Asian proportions in medium and small sizes. Our dresses are sold as untagged, although we do offer tagged versions as well. Therefore, we kindly ask that you consider this before making a purchase, as we cannot accept returns or exchanges based on sizing or untagged concerns.
The Rarity of Secret Honey Dresses:
Important Reminder to Our Cherished Customers
Please note that the sizing for Secret Honey is fixed, tailored for Asian proportions in medium and small sizes. Our dresses are sold as untagged, although we do offer tagged versions as well. Therefore, we kindly ask that you consider this before making a purchase, as we cannot accept returns or exchanges based on sizing or untagged concerns.
Should any return requests arise from these matters, we regret to inform you that future sales may not be available as we prioritize the integrity of our shop.
Thank you for your understanding, and may your selection be as timeless as the beauty of the dresses themselves.
The Custom made items and shipping problems:
Important Reminder to Our Cherished Customers
Shipping Challenges Post-COVID-19
In light of global energy issues and trade conflicts, shipping costs have increased, and our policies have changed since 2023.
We will not be responsible for refunds or costs under the following circumstances:
1, If a customer suddenly requests to upgrade from standard shipping to express shipping, the customer must cover the difference in cost. We will not assume any responsibility in such cases. We will inform customers of the increased shipping fees before processing the express delivery.
2, For custom-made dresses, there may be a size variation of 1-4 cm due to inaccurate measurements provided by the customer or changes in body size during the production period. We will not issue refunds in these instances.
3, If orders are delayed due to customers adding items and requesting that all items be shipped together, which are custom products, we will not be responsible for any resulting delays.
If you require urgent items, please consult us. For items in stock, please reach out via WhatsApp for immediate inquiries about expedited processing. Custom-made products typically take three weeks to be considered urgent. Please note that expedited processing may incur additional fees due to the tailor’s existing queue of orders. If expedited service is requested without additional fees, we cannot guarantee delivery by the specified time, but we will do our utmost to expedite the process. If an expedited order is affected by unforeseen circumstances (such as weather, flight delays, or accidents), we may offer a coupon for future purchases as compensation.
4,We will not accept requests for refunds based solely on the inability to receive items by the specified time.
5, As previously mentioned, all expedited orders incur additional fees and must use express delivery. Please be aware that custom products have a predefined lead time. We kindly ask customers to understand these conditions before placing an order to avoid unnecessary complications.
6,For custom items requiring larger sizes, the tailor may charge extra due to the increased material costs, which will also affect shipping fees.
Shipping and Disclaimer
Important Reminder to Our Cherished Customers
Due to the frequent occurrence of fraud, there has been an increase this year in customers who claim they did not receive their items after accepting delivery, causing significant losses for retailers. Therefore, in consultation with legal teams, we are implementing a disclaimer and may consider publicly disclosing the information of dishonest customers who have been confirmed as having received their goods according to government and official shipping company records. This measure aims to serve as a warning and to remind other similar businesses to be cautious of such customers, in order to avoid unnecessary trouble and losses.
(Last update: 15th Nov 2024)